Densella currently incorporates three different industry leading technologies which are: Red Light Therapy, EMS Microcurrent, and Scalp Massage.
To learn more about the specifics of each technology, please visit our science page by clicking here.

Most Aura users will start to see results after 3-4 weeks but visible results are cumulative and most effective when implemented into a consistent routine.

Here at Densella, we recommend you to take before and after photos so that you can better compare your results.

Note: Results may vary between customers

The best time to use Aura is in the mornings after you wake up and evenings after any routine hair washing. This will allow for your hair to recover its natural protective oils and nutrients from the scalp after cleansing.

We generally suggest 3-4 time a week for a through combing and massage session of around 10-15 minutes. However, it is very dependent on the intensity and differences in hair and scalp of the individual.

Should you feel any irritation or tenderness, we would suggest giving your hair a break of 1-2 days as it get accustomed to treatment cycles.

Yes! The Aura has been certified as compatible with all hair/scalp types, including dry, sensitive, oily, or irritated scalps. If you have any concerns about using microcurrent or red light therapy in your routine, please consult your dermatologist.

Our products pass through stringent quality and sanitary checkpoints during production and have been created with utmost standards to ensure safety. However, we do still suggest consulting with your dermatologist or primary care physician to see if AURA is right for you.

Yes! It is actually recommended that you use hair serum/oil with the Aura. Densella is currently conducting research/testing on our proprietary hair serum/oil and hope to bring it to you all soon.

Using a damp cloth with mild detergent you can wipe down any routine debris from the comb teeth. For deeper cleaning, we would not recommend harsher chemicals as it may discolor the surface material, however it will not affect treatment efficacy.

Aura by Densella is not waterproof. Please be careful not to submerge the unit under water as it could cause damage to the unit.

Please refrain from using Aura while showering.

Aura was made with convenience in mind! You can easily pack it within your purse or bag and take it with you on the go.

All Aura devices include a 1-year limited warranty that covers any defects in material or workmanship under normal use during the warranty period. The warranty does not cover any problem that is caused by damage resulting from negligence, improper maintenance, or modification; the warranty does not cover theft or loss of the product.

Aura by Densella should not be used by customer that falls within the following categories:

• Someone who's under the age of 18
• Someone who is pregnant, planning to become pregrant, or breastfeeding
• Someone with active cancer
• Someone with scalp conditions that are sensitive to red light

Note: If you have any concerns, please consult with your dematologist before using our product.

Densella is conveniently located in the Greater New York Area. We ship all orders directly from our headquarter in New York, ensuring our customers receive their products in a timely manner.

Densella currently offers free shipping on all domestic orders. No minimum order is required. For international shipping charges, please visit our shipping policy.

The speed of receiving your order can vary on a few things such as shipping method, shipping courier and the shipping address. Generally, for domestic customers, you should receive your order within 2-5 business days. Please refer to your tracking number for further details on your package. Find out more here.

Generally you'll have up to 24 hours to make changes to your shipping address after you have made a payment. Be sure to contact us immediately with your order number and correct address.

We will try to intercept the order processing to fix it. Please note, changes won’t be able to be made if we have already shipped out your order.

We will process your order within 48 hours and a label with tracking will be updated to your order shortly after.

After your order is processed within 48 hours, the label generated will be trackable through our delivery platforms (UPS, USPS, DHL depending on region). You can simply follow the tracking number provided and track it via courier website or click here.

1. Double check your shipping address.

2. Check around the perimeters of your dwelling to ensure the courier haven't left somewhere unusual.

3. Check with your household and your neighbors to make sure they haven't received the package for you.

4. On rare occasions the courier may mark the package as delivered earlier than it actually is, please allow 24-48 hours for further updates.

If all else fails, please make sure to first check with the delivery fulfilment service (UPS, USPS, DHL depending on region) provided with our tracking number to ensure that the package was successfully delivered. Upon confirmation that the package was delivered but unable to be fulfilled, please contact us via customer support and we will try to rectify the issue.

Please contact us via customer support and we will make send out a shipping label for you to return the damaged product as we ship out a new order for you.

For our international customers, please note that applicable taxes, duties, and customs for all orders will be automatically added to your order, for any excess customs fees, your local Customs Authority will assess and assign a fee to be paid. These proceeds are not processed by Densella and are non-refundable through us, but rather through your Customs Authority.

Should you receive and invoice regarding your order through shipping agencies such as DHL, you will be responsible for the assessed charges they have paid on your behalf to process the order through your country’s customs.

To find out more about international shipments, please click here.

Please contact us with your order information, and unless the order has already been processed shipped, we will try our best to cancel the order.

Depending on availability of stock or whether items in your order are pre-order items, the items in the order may or may not arrive on the same day/or in the same package.

At Densella, security is one of our top priorities. If our system detects that your order is a potential risk of fraud, we will place your order on-hold and reach out to you to verify the details of your order for the safety of our company and for the credit card holder. For example, if you are placing an order with a credit card that is issued in a different country than where you are placing the order from, our system will detect the difference in countries and your order will be flagged as a potential risk of fraud.

To verify these details, please simply respond to the email that was sent to you from a customer support specialist at Densella.

When the item you ordered become readily in-stock for shipment, you will automatically receive a tracking number as your order gets fulfilled.

For more info on the specifics of your pre-order item, please check the your items corresponding product page.

Densella is always looking for active partnerships that would help us expand our mission goals across the globe. If you are interested in retailing our product, please contact us by clicking here.

Here at Densella, we accept all major credit cards including Visa, Mastercard, Visa Debit, American Express, and Discover. Adding on, we have recently enabled payments over third party such as Apple Pay, Google Pay, Facebook Pay, and Shop Pay. Currently we stopped accepting Amazon Payment but we believe this service will be available in the future.

We don’t accept checks or money orders.

If your credit card is denied, you will be prompted with an error message at checkout. However, you may enter a new card number if this happens. There maybe multiple reason as to why your credit card might have been declined such as incorrect name, billing address, and security code.

If you still can not get your order through, please reach out to your credit card provider for further help.

Note: For our international customers, please make sure your credit card is able to make international purchases as Densella is based in the United States.

On rare occasions, you may see multiple pending charges on your bank statement. Please note that the duplicate transaction will be dropped by your bank's institute as it acts as a way to verify the payment. If you have futher questions regarding pending charges, please reach out to your bank. Densella will never charge you twice without consent.

Note: For our international customer, your credit card company or bank might charge you a foreign transaction fee. This fee is not payed to Densella and is charged by your bank.

Pricing on our website is subject to change without notice. Orders placed before promotions are not eligible to receive new promotions or discounts.

We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of the offer, and to modify or cancel any promotion due to unforeseen issues.

The prices you see on Densella is based on your location. However, all final checkouts will be processed in USD.

Note: For our international customers your bank/institute that issued your card will determine the exact exchange rate for which you will be charged. Densella, takes no responsibility for any fluctuations in the exchange rate.

Densella is a secure shopping destination that does not store sensitive data such as credit or debit card numbers. Our servers are certified Level 1 PCI DSS Compliant, ensuring the same level of security used by banks.